Terms of Service

Effective Date: June 24th, 2026

Welcome to US Steam. These Terms of Service (“Terms”) govern your access to and use of the US Steam website, products, services, training materials, content, and related offerings (collectively, the “Services”). By accessing our website, purchasing products, or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or Services.

1. Company Information

US Steam (“US Steam,” “we,” “our,” or “us”) provides commercial and residential steam cleaning equipment, accessories, training resources, educational content, and related services.

These Terms apply to all visitors, customers, purchasers, and users of our Services.

2. Eligibility

By using our Services, you represent that:

  • You are at least 18 years of age.
  • You have the legal authority to enter into a binding agreement.
  • You will use our Services in compliance with all applicable laws and regulations.

3. Products and Services

US Steam offers:

  • Commercial and residential steam cleaning equipment
  • Replacement parts and accessories
  • Training and educational materials
  • Product support and customer service
  • Online resources and content

We reserve the right to modify, discontinue, or update products, pricing, specifications, and services at any time without prior notice.

4. Orders and Payment

All orders are subject to acceptance and availability.

By placing an order, you agree that:

  • All information provided is accurate and complete.
  • You are authorized to use the payment method submitted.
  • Payment must be received before products are shipped unless otherwise agreed in writing.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product availability
  • Pricing errors
  • Suspected fraud
  • Violation of these Terms

If an order is canceled after payment has been processed, a refund will be issued in accordance with our refund policies.

5. Shipping and Delivery

Shipping dates and delivery estimates are provided for convenience only and are not guaranteed.

US Steam is not responsible for delays caused by:

  • Shipping carriers
  • Weather events
  • Supply chain disruptions
  • Customs or regulatory delays
  • Circumstances beyond our reasonable control

Risk of loss and title to products passed to the purchaser upon delivery to the shipping carrier unless otherwise required by law.

6. Returns and Warranty Claims

Returns, exchanges, and warranty claims are governed by the applicable policies published by US Steam and in effect at the time of purchase.

Customers are responsible for reviewing all applicable warranty documentation and return requirements before initiating a claim.

Unauthorized returns may be refused.

7. Proper Use of Products

US Steam equipment must be used only in accordance with:

  • Product manuals
  • Safety instructions
  • Training materials
  • Applicable laws and regulations

You acknowledge that steam cleaning equipment involves heat, pressure, electricity, and other potential hazards.

Improper use may result in:

  • Property damage
  • Personal injury
  • Equipment damage
  • Loss of warranty coverage

Users assume responsibility for ensuring that equipment is operated safely and appropriately.

8. Training and Educational Content

Any training materials, guides, videos, articles, webinars, or educational content provided by US Steam are intended for informational purposes only.

While we strive to provide accurate information, we do not guarantee:

  • Specific business results
  • Cleaning outcomes
  • Revenue generation
  • Regulatory compliance

Users remain responsible for evaluating the suitability of any information for their specific circumstances.

9. Intellectual Property

All content available through the Services, including but not limited to:

  • Logos
  • Trademarks
  • Product designs
  • Graphics
  • Videos
  • Photographs
  • Documents
  • Website content
  • Training materials

is owned by or licensed to US Steam and protected by intellectual property laws.

You may not:

  • Copy
  • Reproduce
  • Republish
  • Distribute
  • Modify
  • Sell
  • Create derivative works

without prior written permission from US Steam.

10. User Conduct

You agree not to:

  • Violate any law or regulation
  • Infringe upon intellectual property rights
  • Upload malicious software or harmful code
  • Attempt unauthorized access to systems or accounts
  • Interfere with the operation of the website
  • Use the Services for fraudulent purposes

We reserve the right to suspend or terminate access for violations of these Terms.

Our website may contain links to third-party websites or services, such as YouTube.

US Steam does not control and is not responsible for:

  • Third-party content
  • Privacy practices
  • Products or services offered by third parties

Your interactions with third parties are solely between you and the third party.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, WEBSITE, CONTENT, AND RELATED MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

US STEAM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY OF INFORMATION
  • UNINTERRUPTED AVAILABILITY

Any manufacturer warranties provided with products remain subject to their respective terms and conditions.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, US STEAM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Lost profits
  • Lost revenue
  • Business interruption
  • Loss of data
  • Property damage
  • Personal injury arising from misuse of products

WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.

IN NO EVENT SHALL US STEAM’S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless US Steam, its owners, employees, contractors, affiliates, successors, and agents from any claims, damages, liabilities, losses, costs, or expenses arising out of:

  • Your use of the Services
  • Your misuse of products
  • Your violation of these Terms
  • Your violation of any law or third-party rights

15. Account Registration

If account functionality is offered, you are responsible for:

  • Maintaining the confidentiality of account credentials
  • Restricting access to your account
  • All activities occurring under your account

You agree to notify us promptly of any unauthorized use.

16. SMS and Email Communications

If you provide your email address, US STEAM LLC may send you promotional or marketing emails in accordance with your preferences and applicable law. Email marketing consent is separate from SMS consent.

By providing your contact information, you consent to receive communications related to:

  • Orders
  • Customer service
  • Product support
  • Account notifications
  • Marketing communications where permitted by law

You may opt out of marketing communications at any time.

Consent to receive SMS messages is not a condition of purchase. To stop receiving messages, reply STOP to any text message.

Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

17. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect personal information.

18. Force Majeure

US Steam shall not be liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Labor disputes
  • Government actions
  • Internet outages
  • Transportation disruptions
  • Supplier failures

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

Any dispute arising under these Terms shall be brought exclusively in the state or federal courts located in Texas, and the parties consent to the jurisdiction of those courts.

20. Changes to These Terms

We may update these Terms from time to time.

Changes become effective upon posting to our website. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

21. Contact Information

If you have questions regarding these Terms, please contact:

US Steam
2440 Chambers Street, Venus, Texas 76084,
(817) 297-7745
cs@ussteam.net
www.ussteam.net

By using our website, purchasing products, or using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.

Purchasing, Financing, Warranty & Repairs

How To Buy?

Purchase online or call a team member at 817-297-7745 to assist with the process and answer any questions.

Financing

Financing is available through AFFIRM. Apply NOW or at checkout.

Warranty & Repairs

All our products come with a 3-year warranty. All repairs are completed in house by our trained technicians. Normal turnaround is 10-14 days.