Our Satisfaction Guarantee
If you are not 100% satisfied with your purchase for any reason, you have the freedom to return your steamer to us within 30 days for a refund. To obtain a refund, please follow the steps below:
- Call our customer service (817) 297-7745 and request a return authorization.
- You THE CUSTOMER are responsible for the cost of return shipping and it must be in the original shipping box along with all the cleaning attachments.
- Send your product back to us within 1-week of receiving your return authorization number. The shipment must be postmarked within this timeframe.
- Upon receiving the product, we will inspect it to ensure that it is in good condition for resale, approve the return(s), and process your refund.
- We will refund you the purchase amount minus outgoing shipping charges.
- The Blue Evolution is excluded from this offer.
Policy Details and Exclusions
All products must be returned undamaged with all original manuals, registration cards, accessories, boxes, outer cartons and packing materials. If a product is returned damaged or with missing items, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing. Returns will not be accepted without a return authorization (RA) number. Once a return has been authorized and return instructions provided to the customer, the items must be returned postmarked within 1 week.
Special freight truck deliveries (those items not delivered via UPS Small Package or FedEx Small Package) must be visually inspected at the time of delivery and any damage noted on the signed bill of lading or the delivery should be refused.
Please contact us with any questions you have about our return and exchange policies. We are more than happy to assist you.
The Blue Evolution is excluded from this offer.