PRIVACY NOTICE
Last Updated: June 24, 2026
US STEAM LLC (“US STEAM®,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, products, services, communications, and marketing activities.
This Privacy Notice explains how we collect, use, disclose, and protect your information when you visit ussteam.net or otherwise interact with our company.
By using our website or services, you agree to the practices described in this Privacy Notice.
PRIVACY HIGHLIGHTS
We collect information you provide directly to us, such as your name, email address, phone number, shipping information, and payment details.
We use your information to process orders, provide customer support, communicate with you, improve our services, and send marketing communications when permitted.
We use cookies and tracking technologies to improve website functionality and analyze website performance.
We implement reasonable security measures to protect your information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances. We may share non-mobile personal information with trusted service providers who help us operate our business (such as customer service platforms, CRM systems, and scheduling tools) solely to perform services on our behalf. Mobile phone numbers and SMS opt-in consent are strictly excluded from data sharing.
Our services are intended only for individuals 18 years of age or older.
- WHAT INFORMATION DO WE COLLECT?
Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
Create an account
Place an order
Request a quote
Subscribe to emails or SMS updates
Contact customer support
Participate in surveys, promotions, or events
The information we collect may include:
Full name
Email address
Phone number
Billing address
Shipping address
Company name
Payment information
Account credentials
Marketing preferences
Any information you choose to provide through forms, emails, phone calls, or customer support requests
Payment Information
Payments are processed through secure third-party payment processors. We do not store complete payment card information on our servers.
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Language preferences
Pages visited
Referring website addresses
Date and time of visits
Website interactions
Diagnostic and performance information
This information helps us maintain security, improve website performance, and better understand how visitors use our website.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. Personal information categories listed in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Protected classification characteristics under California or federal law | Gender and date of birth | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | NO |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | NO |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video or call recordings created in connection with our business activities | NO |
| I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from other personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | NO |
- HOW DO WE USE YOUR INFORMATION?
We use personal information for the following purposes:
To process and fulfill orders
To provide customer service and technical support
To respond to inquiries and requests
To communicate order updates and account information
To administer promotions and events
To send marketing communications when consent has been provided
To personalize website experiences
To improve products, services, and website functionality
To analyze website traffic and user behavior
To prevent fraud and unauthorized activity
To comply with legal obligations
We only process personal information when we have a lawful basis to do so.
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
We process information based on:
Your consent
Contractual necessity
Legitimate business interests
Compliance with legal obligations
Protection of our rights and property
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share information only as necessary with:
Payment processors
Shipping and fulfillment providers
Website hosting providers
Analytics providers
Marketing and communication service providers
Professional advisors and legal authorities when required by law
Business transfer participants in connection with mergers, acquisitions, or asset sales
We do not sell personal information.
SMS consent and mobile phone numbers are not shared with third parties or affiliates for marketing purposes.
- DO WE USE COOKIES AND TRACKING TECHNOLOGIES?
Yes. We use cookies, pixels, analytics tools, and similar technologies to:
Maintain website functionality
Remember user preferences
Analyze website traffic
Measure marketing effectiveness
Improve user experience
Support remarketing and advertising campaigns
Technologies we may use include:
Browser cookies
Google Analytics
Google Ads tracking
Meta (Facebook) Pixel
Marketing automation platforms
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
- HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only as long as necessary to:
Provide requested services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements
When information is no longer required, we securely delete or anonymize it.
- HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
Security measures may include:
SSL encryption
Secure hosting environments
Restricted employee access
Role-based permissions
Secure payment processing providers
Routine monitoring of systems and services
While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
- SMS COMMUNICATIONS
If you provide your mobile phone number and opt in to receive text messages, you may receive SMS communications related to:
Orders and shipping updates
Customer service communications
Appointment or service notifications
Promotional offers and marketing messages
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us at cs@ussteam.net.
SMS Privacy Commitment
SMS consent is not shared with third parties or affiliates for marketing purposes.
Mobile phone numbers and SMS opt-in data will not be sold, rented, shared, or disclosed to third parties for their own marketing or promotional purposes.
- WHAT ARE YOUR PRIVACY RIGHTS?
Depending on applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of personal information
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us at cs@ussteam.net.
- CONTROLS FOR DO-NOT-TRACK FEATURES
Most browsers include Do Not Track (“DNT”) settings. Because no uniform standard currently exists, our website does not presently respond to DNT signals.
- CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights under applicable privacy laws, including the right to know, access, correct, delete, and limit the use of certain personal information.
US STEAM® does not sell personal information.
California residents may contact us to exercise applicable rights.
- CHILDREN’S PRIVACY
Our Services are intended only for individuals who are at least eighteen (18) years of age.
We do not knowingly collect personal information from children under 18 years of age.
If we become aware that personal information has been collected from a child under 18, we will promptly delete the information.
If you believe a child has provided information to us, please contact us at cs@ussteam.net.
- CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time.
Any changes will be posted on this page with an updated revision date.
Continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Notice.
- CONTACT US
If you have questions regarding this Privacy Notice, contact us:
US STEAM® LLC
2440 Chambers Street
Venus, TX 76084
United States
Email: cs@ussteam.net
- REQUEST TO ACCESS, UPDATE, OR DELETE INFORMATION
To request access, correction, or deletion of your personal information, please contact us at:
We will respond to requests in accordance with applicable privacy laws.
